Privacy policy

Privacy Policy

Last updated: January 20, 2026

RackandRoll.ca (the “Store” or “Website”) is owned and operated by Covenant Maravi (Canada) Systems Ltd, a company incorporated in Ontario, Canada (“we,” “us,” or “our”).

We operate this Store and Website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with server rental, bare metal, hosting, colocation, and related infrastructure services.

RackandRoll.ca is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, store, and otherwise process your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details: name, company name, billing and shipping address, phone number, and email address

  • Financial information: payment method, transaction details, payment confirmations (payment card data is processed securely by third-party payment processors)

  • Account information: username, password, security credentials, preferences, and settings

  • Transaction information: products or services viewed, ordered, provisioned, modified, cancelled, or renewed

  • Communications: information provided when contacting customer support or communicating with us

  • Device and network information: IP address, browser type, operating system, and other technical identifiers

  • Usage information: interactions with the Website and Services, including access times and navigation activity

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, contact us, or otherwise provide information

  • Automatically, through cookies and similar technologies when you access or use the Services

  • From service providers, including payment processors, hosting platforms, analytics providers, and support tools

  • From business partners or third parties, as permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

Provide, Operate, and Improve the Services

To process orders, provision servers or hosting services, manage accounts, process payments, fulfill contracts, provide customer support, facilitate returns or cancellations, and improve service performance and reliability.

Marketing and Advertising

To send service-related announcements and, where permitted by law, marketing communications. You may opt out of promotional communications at any time.

Security and Fraud Prevention

To authenticate users, protect accounts, prevent fraud, detect abuse, and maintain the security and integrity of our infrastructure.

Communication

To respond to inquiries, provide technical or billing support, and maintain our business relationship with you.

Legal and Compliance

To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and service providers that support our operations (payment processing, analytics, hosting, customer support, shipping)

  • With marketing and advertising partners, subject to applicable consent requirements

  • With affiliates or entities within our corporate group

  • In connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy

  • To comply with legal obligations, enforce agreements, or protect rights and safety

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve its platform services.

Certain Shopify features may use information derived from your interactions with our Store and other merchants. In such cases, Shopify acts as a data processor or independent controller, as applicable.

To learn more, please review the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com

Third-Party Websites and Links

The Services may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices, content, or security of such third-party platforms.

Children’s Data

The Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction or deletion

  • Request data portability

  • Object to or restrict certain processing

You may exercise these rights by contacting us using the information below. We may verify your identity before responding.

Complaints

If you have concerns about how we handle personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed outside your country of residence, including in Canada, the United States, or other jurisdictions. Where required, we rely on recognized legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Covenant Maravi (Canada) Systems Ltd
📧 info@rackandroll.ca
📍 20 Steelcase Road West, Unit 6
Markham, ON, L3R 0T3
Canada