Shipping policy
Shipping Policy
Last updated: January 20, 2026
This Shipping Policy applies to all services and products offered through RackandRoll.ca, which is owned and operated by Covenant Maravi (Canada) Systems Ltd, a company incorporated in Ontario, Canada (“we,” “us,” or “our”).
This policy should be read together with our Terms of Service, Return and Refund Policy, and Cancellation Policy.
1. Nature of Delivery
Most services provided by RackandRoll.ca are digital or service-based, including but not limited to:
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Dedicated servers
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Bare metal servers
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Colocation services
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Hosting and related infrastructure services
These services do not involve physical shipping.
2. Service Delivery Method
Service delivery is considered completed when:
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The ordered server or service has been provisioned, and
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Access credentials, IP addresses, or service details have been delivered electronically via email, client portal, or other secure communication methods.
Once service access has been provided, the service is deemed delivered and in use.
3. Provisioning Time
Provisioning times may vary depending on:
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Service type and configuration
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Hardware availability
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Network or data center requirements
Estimated provisioning timelines, if provided, are best-effort estimates and not guaranteed unless expressly stated in a written agreement.
4. Physical Hardware (If Applicable)
In limited cases where physical hardware or accessories are sold separately:
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Shipping methods, carriers, estimated delivery times, and any applicable shipping fees will be disclosed at checkout or in a separate written agreement;
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Delivery timelines may vary based on destination, carrier, customs clearance, and other factors beyond our control;
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Risk of loss transfers to the customer upon delivery to the carrier, unless otherwise required by applicable law.
5. Shipping Confirmation and Tracking
For digital or service-based deliveries, no shipping confirmation or tracking number is applicable.
For physical shipments (if applicable), tracking information will be provided once the order has been shipped.
6. International Customers
Our Services may be provisioned or supported from data centers located in Canada, the United States, or other jurisdictions.
Customers are responsible for complying with any applicable local laws, regulations, import requirements, or taxes related to their use of the Services or receipt of physical goods, if any.
7. Questions and Support
If you have questions regarding service delivery or shipping-related matters, please contact us at:
Please include your order number and relevant details to help us assist you efficiently.